Q 1: I need a cnc router, can you give me some suggestions?
Sure, but to suggest you the most suitable machine, I need to know further informations such as effective processing area , materials etc.
Q 2: which kind of materials can be processed on this machine ?
Wood, mdf, stone, acrylic, glass, plastic, foam, aluminium, copper, and almost all kinds of non-steel materials.
Q 3: can I process round /cylinder workpiece such as chair legs ?
Of course, Only need to add a set of rotary device, you can engrave all kinds of cylinder materials .
Q4:Are you a factory or trading company?
We are the manufacturer and we have 10 years factory experience .As only the machine made by ourself ,quality can be trusted, and most important thing is we can do better service after sales. we know how to fix the problem in each parts easliy. so welcome to visit to our factory
Q5:How long is the delivery time?
For standard machines, it would be 7-10 days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q6: How should I pay for my order ? what is the procession of this purchase ?
You can do 30% prepayment at first, then we will start to make production. When the machine is ready , we will take pictures to you, and then you can do the ballance.after we got your payment. We will send the machine to you.
1, Within 7 days since your local customs clearance: if the cnc machine’s any parts has any problems, we will change it free.
2, Exceed 7 days since your local customs clearance but within warranty period: if the cnc machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost.
3, Exceed warranty period: if the cnc machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost.
4, We offer 24 hours technical support by call, email
5, Our technician can give you remote guide online(Skype or MSN) if you have any question 6, We can record videos of operating the cnc router machine 7, Free training course in our factory 8.Machine will be adjusted before it is delivered , operation disk/CD was included.
About our factory
Welcome to our factory:
Jinan Blue Elephant CNC Machinery Co., Ltd is located in Jinan City, Shandong Province. We have always been developed to the research and manufacturer of CNC router machine and laser cutting engraving machine.
Our Philosophy: To Be First Brand -- CNC Manufacturer & wholesaler Platform!
Just looking forward to service every customer, like you.